Pixgiving – Service and Policy Information

Quality Guarantee

Our goal is to ensure that your images look their absolute best so that your custom photo goods always exceed your expectations. For this reason, trained technicians adjust your images for optimal printing. In the event that you are unsatisfied with any part of your order, we will work to quickly make it right. Please see our remake and refund policy below.

Remakes and Refunds

If you are unsatisfied with any part of your order, we will remake the items.  Please contact us at hello@pixgiving.com 

In the event of a refund, either partial or complete, we reserve the right to require that the original order contents be returned to us within 30 days of shipping before issuing the refund. 

Customer Accounts

Customer accounts are recommended so that we can contact you if we have a question about your order and so that we can review your order history as needed. Your images and payment information are not stored in your account, however your browser may utilize cookies to store certain information for future use, as allowed by your browser settings.

Additionally, creating an account will save your cart – so you can start an order on one device and pick it up on another. It will also save your contact information so that you don’t have to enter it every time you order. Additionally, you’ll be able to log into your account and see your detailed order history. 

Handling of Images

All order images will be adjusted for color and density by trained technicians. This prepares the files for optimal production and eliminates any need for you to color correct prior to submission. 

Every screen displays images differently. For this reason, the finished product may not look exactly like the image does on your screen.

Image Storage and Retention

Pixgiving is not obligated to retain images after an order has processed. Images are generally stored for 30 days.

Image Content and Copyright

You agree that you have permission to submit any and all images to Pixgiving for reproduction on our products. We reserve the right to cancel orders based on illegal or illicit content.  

Production Times

Most products are shipped within 2 business days of receiving your order.  We ship orders on business days only, Monday-Friday. 

Cancelations and Order Changes

If you need to cancel your order after it has been placed, please contact us at hello@pixgiving.com as soon as possible.  Orders go into production very quickly.  We cannot guarantee order changes and do not issue refunds for orders already in production. 

Shipping Methods, Costs, and Transit Times

The Standard shipping method will utilize either USPS First Class Mail, USPS Priority Mail or UPS Ground service depending on the weight of the package and its destination.  Standard shipping transit times vary by location and shipping method with most orders requiring no more than 5 days to reach their destination.  Your order confirmation email will estimate the delivery time.

Certain bulky items must ship separately, will be split into separate orders, and will incur separate shipping charges. 

Order tracking information is provided in an email once your order ships.

Order Payment

Payments are taken as a last step before an order is placed. The transaction on your statement will be listed as “Pixgiving”. We accept Visa, Discover, AMEX, and MasterCard via a standardized, secure online payment gateway.

Customer Service

Customer Service is available via email at hello@pixgiving.com. You will automatically receive an order confirmation email with important information about your order. You will also receive an email when your order ships, with tracking number.

Communications

Automated order confirmation and shipping emails will be sent to the email address on your account. We are not responsible for addresses entered incorrectly, and have no other way of contacting you.