FREQUENTLY ASKED QUESTIONS

GENERAL

Where is Pixgiving located?

Our offices are in Salem, New Hampshire.  We are about 30 miles north of Boston.  All orders are produced at our lab facility in Richmond, Virginia.

What forms of payment do you accept?

We accept Visa, Mastercard, American Express and Discover.

Will I be charged sales tax on my order?

New Hampshire has no sales tax, and we do not collect sales tax in any other state.

When will my credit card be charged for my order?

Your card will be charged when you place your order.

When will my product arrive?

Most products are shipped within two business days.  Shipping time depends where you are located.

How can I view the status of my order?

You will receive e-mails when you place your order and when your product ships.  You can also log into your account to see order status.  Please contact Customer Service at hello@pixgiving.com if you have any questions.

I forgot my password for the website. What do I do?

Click on Log In, then select Forgot Password. Enter your email address.

Do I need an account to order?

You can check out as a guest, but creating an account will save your cart – so you can start an order on one device and pick it up on another. It will also save your contact information so that you don’t have to enter it every time you order. Additionally, you’ll be able to log into your account and see your detailed order history.

Are there any fees, commitments or requirements associated with creating an account?

None at all!

Do I have to give you my payment information when I sign up?

No, you’ll only enter that information when you check out. It will not be saved in our system but can be saved in your browser depending on your personal settings.

How do I update my contact information?

Log into your account in the upper right corner of the screen, then click on the human icon. Click on Contact Info and make any changes you need to. Be sure to save when you’re done.

What types of files do you accept?

JPEG files are preferred, and the website will indicate if there is an issue with a file you attempt to upload.  There is currently a 16.8MB file size limit for image uploads. We recommend that all images be saved in the sRGB color space. If your files are particularly large, it may be worth sizing down before you order – your orders will upload more quickly to the site and the order will transmit more quickly to the lab.

What image resolution do you recommend?

We recommend submitting images at 300ppi, however images at resolutions as low as 150ppi may be sufficient depending on the final size of the product you are ordering. 

I want another copy of something from a previous order. Do I need to send a new order?

The best way is to send a new order. You can see all the details of your previous orders by logging into your account, clicking on the human icon and then selecting Orders.

 

PRODUCTS AND SERVICES

How is the cropping of my images handled?

Image cropping is performed by you! Our website allows you to position and scale (crop) your images in real-time online! Our lab technicians do not crop your images so it is important that you review your order for accuracy before submitting.  

Is the color correction of my files included in the product pricing?

It is!  Our lab technicians correct your images for color and brightness.

What is the archival life of a photographic print?

The archival life of a high-quality photographic print is over 100 years.

 

SHIPPING

What shipping carriers do you use?

We use the United States Postal Service (USPS) or UPS depending on the size of the package.

How long is the shipping time?

Items usually take 3-5 days to arrive once they are produced, depending on your location. 

Where can I find tracking information on my order?

You will receive a shipping confirmation email once your order has been shipped from the lab. This will include tracking information.

How are shipping charges determined?

Standard size packages cost $4.95 if they weigh less than 1 pound and $9.95 if they weigh over 1 pound.  Unusually large items will cost more.

Can I have an order shipped to someone other than myself?

Certainly. You can enter a shipping address that is different from your billing address.  Be sure the billing address matches the credit card you are using.

Do you ship internationally?

We only ship to U.S. addresses at this time.